DinoDeals Support

Last updated: September 8, 2026

Something not working, or a question we have not answered below? Email admin@s3orbit.com and a person will reply — usually within one business day.

For diners

A deal was wrong, expired, or the restaurant would not honour it

Tell us which venue and which deal, and we will take it up with the business and remove the offer if it is no longer real. Prices and offers are set by the businesses themselves, so we cannot honour a deal on their behalf — but a deal that is not being honoured is one we want taken down.

I am not seeing any deals near me

DinoDeals needs location permission to show what is nearby. Check that it is allowed in your device settings. If it is and the list is still empty, there may be no participating restaurants in your area yet — tell us where you are and we will prioritise it.

I did not get my verification or reset code

Check your spam folder first. Codes expire after 15 minutes, so request a fresh one if it has been longer. If nothing arrives at all, email us from the address you signed up with.

I want to delete my account

Account → Danger zone → Delete account, or follow these instructions if you have already uninstalled the app.

For restaurants

Claiming your venue

Search for your restaurant in the app and start a claim. We verify ownership by sending a one-time code to the phone number already published for the business, so you will need access to that line. If the published number is out of date, email us and we will verify another way.

My verification code went to the wrong number

That means the number listed publicly for your business is not one you control. Email us with proof of ownership and we will sort it manually.

Billing, the free period, and cancelling

New businesses get a free period, after which a subscription is required to keep deals visible. You can cancel at any time from the app; deals stay live until the end of the period you have paid for. Questions about a charge go to admin@s3orbit.com.

My POS connection stopped syncing

Reconnect from your business settings. If it fails again, send us the restaurant name and which POS you use.

Reporting a problem with content

To report a deal or a business — wrong information, something offensive, or a listing that should not be there — email admin@s3orbit.com with the venue name and what is wrong. We review reports within two business days and remove anything that breaches our policies.

Privacy and your data

What we collect and why is set out in our Privacy Policy. To request a copy of your data, or its deletion, email us from your account's address.